FIRMWARE UPDATE: WD SSD Critical Firmware Update for Solving BSOD on Windows 11 24H2 Update

It has recently been discovered that the latest Windows Update (version 24H2) is causing some instability, and even crashing or blue screening with certain SSDs and Hard Drives (Western Digital SN770 2TB in your case) due to the Firmware changes within the most recent Windows Update affecting how storage mapping is allocated.

The good news is, there's no faulty hardware, and nothing requires replacement, just a simple update to fix some code, and resolve the issue. The team over at Western Digital have analysed the issue and developed a fix in partnership with Microsoft, which should only take a couple of minutes to resolve.

If you are unable to boot into windows, please click here, to see how to update your firmware.

Follow the below steps in order to update the firmware on your SSD.

Step 1: Install the Western Digital Dashboard

1. Download Western Digital Dashboard for Windows.
   macOS is not supported.
   
   Western Digital Dashboard (Online Installer) - 3.4 MB
   Western Digital Dashboard (Offline Installer) - 111 MB
2. Double-click DashboardSetup.exe.
   
   
3. Follow the steps below:

1. Existing Installation
   Click Install.
   

• New Installation
  Click Install.

4. Click Finish.

The Western Digital Dashboard will automatically start.

STEP 2: UPDATE THE FIRMWARE

1. Click UPDATE AVAILABLE or Tools to see the firmware update view.

2. Click UPDATE FIRMWARE.
 

3. Click PROCEED.
 

4. Click SHUTDOWN NOW.

This will power off the computer.

5. Power on the computer.

This will apply the firmware update.