How to return your order

This article will outline how to return an order, and your rights surrounding your purchase.

Where the "buyer" is purchasing as a consumer they have the right to cancel from the point of placing the order up to within 14 calendar days from the date the products are received. This is considered a 'change of mind' return.

Cancellation requests should be communicated in writing by email, or letter, and contain all order information; once requests are accepted by the "seller" an approved RMA number will be issued to the "buyer".

Should you wish to return an order please contact our sales team via the information below:

CYBERPOWERPC UK CONTACT INFORMATION

When contacting our customer support please ensure you have any appropriate reference numbers to hand to better help us with your query. This could be a saved configuration number, order number or serial number from the back of your PC.

CUSTOMER SUPPORT

☎️Phone: 03333-237776

📧Email:  sales@cyberpowersystem.co.uk

🧾Webform: Submit A Request

💻️ Send us a message: Click the 'help' bubble

To avoid any confusion please read our full terms and conditions of your right to cancel below:

• Where the "buyer" is purchasing as, for, or on behalf of a business clause 7.1 does not apply. Once placed, all business orders cannot be cancelled except at the discretion of the "seller". The "buyer" will be deemed to be placing a business order where orders are paid for by business bank account, business credit or debit card(s), the billing name and/or address is that of a business (or is requested to be changed to that of a business after the order is placed), or where a purchase order number has been provided.
• Upon receipt by the "buyer" of their approved RMA number, the "buyer" must return all agreed products within 14 calendar days in the same condition they were received. This includes (but is not limited to) all original packaging, packaging contents, accessories, documentation and any other items.
• Where products are returned damaged, incomplete, or in any condition reasonably deemed unsuitable by the "buyer", the "buyer" reserves the right to make appropriate deductions to refund amounts, not exceeding the sum of the direct costs to replace/recover products.
• Any software or consumable items, which have been open/unsealed or activated, will not be refunded. These products have no right of cancellation, please refer to section 28(3)(b) of the Consumer Contracts Regulations 2013 for more information.Services ordered by the "buyer" with the products which include (but are not limited to) premium delivery options, fast-track production, professional wiring, overclocking, will not be refunded except where agreed by the "seller".
• The "buyer" must return the products at their own cost and their own risk. The "seller" recommends ensuring all products are returned using reputable courier companies, with all products fully insured, requiring a signature at the point of delivery.
• The "buyer" acknowledges the potentially large, heavy nature of the products they are returning and hereby confirms their acceptance the postage/courier costs for returning these products may be expensive.
• Where the "seller" shipped products to the "buyer" by pallet or other specialised delivery options, the "buyer" hereby confirms they will return products to the "seller" using the same method.
• The "buyer" has a legal obligation to take reasonable care of the products whilst in their possession. Failure to comply with this legally obligated duty of care may lead to the "seller" having a right of action against the "buyer".
• Upon receipt of the goods by the "seller" a refund will be issued to the "buyer" within 14 calendar days to the original payment method unless otherwise agreed with the "seller".