System Return - Return To Base

Returns Information

This document details our returns terms and conditions, as well as providing useful information. Please ensure this document is read carefully.

As your system is now outside of the free collection period (or a collection period is not applicable), you will be required to return your system to us at your cost, under the return to base warranty agreed in our terms and conditions of sale. This will require you to source and organise shipment of your system to us using a courier of your choice. 

Please note: If you are based in the UK, and part of the mainland, we may be able to offer a prepaid collection service, if you wish to explore this option please find information found later in this document. System returns which are outside of the UK (including Northern Ireland) we are unable to offer collection services, and your system return will be considered RTB (Return To Base).

Returns Address:

CyberPowerPC UK
Unit 4 Queens Park
Earlsway
Team Valley Trading Estate
Gateshead
NE11 0QD

Packaging Requirements:

When returning your purchase, it should be returned to us as was sent out originally to yourself, with all of the original internal packaging, outer packaging and accessories intact.

We also require you to remove any previous delivery labels, returns numbers or order information to prevent any confusion with your chosen courier, and to ensure smooth processing by our returns department upon receipt.

Return of Goods:

It is your responsibility to ensure the goods are adequately packaged and arrive to us safely. As you will be returning the goods we would recommend using a trusted courier, and having your goods covered by insurance. We will not be liable for any goods that arrive to us damaged when we have not organised the courier return.

Damaged Goods - In an instance where goods arrive to us damaged, this will be documented and all information provided to you, it will then be your responsibility to seek compensation from the chosen courier.

Incomplete Goods – If goods arrive to us incomplete or missing essential parts of the unit, we will reach out further to request this to be rectified, in instances where missing parts are no longer available, we may be able to provide a quotation to replace these parts upon confirmation of price from the original equipment manufacturer.

Employee Safety:

When sending goods to CyberPowerPC UK, any goods which are not returned in a satisfactory condition will be rejected upon receipt and shipped back to the returns address on the completed returns form.

All returning goods need to be in a clean, sanitary condition and must not pose any health risks to any employees at CyberPowerPC UK. We suggest sending goods back in the appropriate packaging (as advised above) and do not include any household garments such as towels, clothes, curtains, etc. as these will cause the return to be rejected.

Warranty Terms:

We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to ensure safety of your data, by organising appropriate backups.

When a system is returned to ourselves (or the original equipment manufacturer) for repair, a replacement of the boot device or a reinstallation of the operating system may be required, this will mean any previous data stored on the device will be lost.

Collections and Replacement Packaging (UK Mainland only):

In circumstances where your original packaging is no longer available, and your system is outside of the collect and return warranty, for standard systems we may be able to provide paid packaging or a collection.

Packaging & Collection Service - The fee for this service is £35 + VAT (£42 total) which includes secure internal and external packaging, collection and re-delivery upon return.

If you still have the original packaging we may be able to offer a collection service (location dependent).

If you would like to enquire about a packaging or return service, please speak to our customer support team who can provide a full quotation for the return.

Packaging Suggestion:

The best way to ensure your item is returned to us safely is to ensure it is packaged correctly, below is an example of how your goods should be packed.

Desktop:

External Packaging:

Internal Packaging:

Laptop: