Returns, Packaging & Collections - CyberPowerPC UK

Packaging Requirements

When returning a system (laptop, desktop or other) to CyberPowerPC UK it should be returned to us as it was sent out originally to yourself, with all of the original internal packaging, outer packaging and accessories intact.

We also require you to remove any previous delivery labels, returns numbers or order information to prevent any confusion with our chosen courier, and to ensure smooth processing by our returns department upon receipt.

No longer have access to the original packaging? Or Unsure how to pack your PC? Not a worry you will find more information on how to pack and what replacement services we can offer further down this article.

Return of Goods

It is your responsibility to ensure the goods are adequately packaged to arrive to us safely, even if being returned via one of our partner couriers. 

You as a customer still have a duty of care until the goods are delivered back to us, thus we will not be liable for any goods that arrive to us damaged due to inadequate or poor packaging. 

The original packaging provided is up to the required standard, in addition to our flat-pack solution as confirmed with our courier partners.

Employee Safety

When sending goods to CyberPowerPC UK, any goods which are not returned in a satisfactory condition will be rejected upon receipt and shipped back to the returns address on the completed returns form.

All returning goods need to be in a clean, sanitary condition, and must not pose any health risks to any employees at CyberPowerPC UK. 

We suggest sending goods back in the original package (where possible) or appropriate packaging and do not include any household garments such as towels, clothes, curtains, etc. as these will cause the return to be rejected.

All returns should unless confirmed as otherwise with an agent, be free from any debris, liquids or any substance that can cause our term harm.

 Packaging Example

The best way to ensure your item is returned to us safely is to ensure it is packaged correctly, below is an example of how your goods should be packed.

Desktop:

External Packaging:

Internal Packaging:

Laptop:

Collections and Replacement Packaging (UK Mainland only)

In circumstances where your original packaging is no longer available, for standard systems (mid or full towers) we may be able to provide a paid-for packaging service. Please note: this is case dependent and we may not have suitable packaging for all custom systems.

Packaging Services:

• Internal Packaging - £20 + VAT (delivery included)

• System Packaging (small/medium tower) - £28 + VAT (delivery included)

• System Packaging (large tower) - £37 + VAT (delivery included)

Collection Services:

• DPD Collection - £20 + VAT

• DPD Pre-paid label - £15 + VAT

• Pallet Collection (Liquid cooled systems) - £50 + VAT

   

Systems being collected for in-warranty or out of warranty returns will not be charged delivery charges to be returned back to yourself.

If you would like to enquire about a packaging or return service, please speak to our customer support team who can provide a full quotation for the return.